Refund policy

Futu With Return & Exchange Policy

At Futu With, we want you to cherish your new furniture and feel completely at home with your purchase. If a piece isn't the perfect fit, we are here to help. Eligible items may be returned or exchanged within 14 days of delivery or pickup, subject to the guidelines below.

1. Return Eligibility

To qualify for a return or exchange, items must meet the following criteria:

  • Condition: Items must be in new, unused, and resalable condition. They must be free from scratches, damage, stains, pet hair, odors, or any alterations.

  • Packaging: Items should be returned in their original packaging. If original packaging is unavailable, items must be adequately wrapped to prevent damage during transit.

  • Documentation: A valid receipt or proof of purchase is required.

  • Timeline: Return requests must be initiated within 14 days of your delivery or pickup date.

Please note: Items damaged due to misuse, improper handling, self-assembly, moving, or normal wear and tear are not eligible for return or exchange.

2. Non-Returnable Items

To ensure quality and hygiene for all our customers, the following items are final sale and cannot be returned or exchanged unless they arrive defective:

  • Custom, special-order, and made-to-order items

  • Final sale, clearance, and floor sample items

3. Furniture Returns & Pickup

  • Shipping & Delivery Costs: Original delivery, shipping, and assembly fees are non-refundable.

  • Return Costs: Customers are responsible for all costs associated with returning merchandise. For oversized items or furniture requiring our delivery team, a Return Pickup Fee will apply based on the item's size and your location.

  • Pickup Readiness: Returned furniture must be accessible and ready for pickup in its originally delivered condition.

4. Refunds & Restocking Fees

Once we receive and inspect your returned item, approved refunds will be issued to your original form of payment.

  • Refunds are generally processed within 7–10 business days after the returned merchandise has been received and approved at our facility.

  • Deductions: We will deduct the return shipping/pickup charges and an applicable 15% restocking fee from your refund amount.

5. Damaged or Defective Items

We take great care in delivering your furniture, but we understand that transit accidents occasionally happen.

  • Inspection: Please inspect your furniture carefully at the time of delivery.

  • Reporting: Any visible damage, manufacturing defects, or missing pieces must be reported to us within 48 hours of delivery. Please provide clear photos of both the damaged item and its packaging.

  • Resolution: For verified damage or manufacturing defects, Futu With will arrange for a repair, replacement, or exchange at no additional cost to you.

Futu With reserves the right to inspect all returned merchandise and make final determinations regarding the eligibility for returns, exchanges, and refunds.